What could be the worst nightmare? Your food that accidently contains glass pieces; no right? No one wants to imagine this but a similar incident has happened with a person who ordered a pizza from a popular pizza restaurant chain and found pieces of glass in it.
A Twitter user Arun Kolluri shared pictures of glass pieces in a pizza that he ordered from Domino's. He wrote, "2 to 3 pieces of glass found in @dominos_india... This speaks volume about global brand food that we are getting... Not sure of ordering ever from Domino's."
He tagged Mumbai Police in his tweet and they responded to his complaint. The police replied that, "Please write to customer care first. If they don't reply or give unsatisfactory reply, then you can think of legal remedy."
Domino's in response to the complainant's query said that they will be investigating the matter.
Here's what the food chain had to say, "We at Domino’s adhere to world-class protocols for ensuring the highest standards of hygiene and food safety. With respect to the recent issue reported at one of our restaurants in Mumbai, we would like to state the following: 1) As a responsible brand, we immediately contacted the customer upon receiving the concern to ascertain the facts of the matter through various channels of communication. 2) Our quality team has also conducted a thorough investigation of the restaurant in question and no anomaly was found in the inspection. We follow a strict no-glass policy in our kitchen and operation area. We follow the highest standards of quality and safety. We will be investigating the matter."
A few users responded to Kolluri's post and expressed about their similar bitter experiences with Domino's. Some users also confirmed with Kolluri if the box was not tampered. To which, Kolluri replied that he had received a sealed box from the food delivery app Zomato.
Read comments from the Twitter users on Arun Kolluri's (AK) post:
This isn't the first time that the popular pizza restaurant chain was criticised on social media. Earlier too, an image of a mop hanging over pizza dough surfaced and social media users claimed that the picture was from a Domino's outlet in Bengaluru.
Domino's had responded to this tweet and wrote, "Domino's adheres to world-class protocols for ensuring the highest standards of hygiene and food safety. An incident involving one of our stores was recently brought to our notice. We want to assert that this is an isolated incident, and we have taken the strictest action against the restaurant in question. Please be informed that we have zero tolerance for violations of our high safety standards. Rest assured, we remain committed to doing everything necessary to ensure the safety and well-being of our customers," the company said in a statement."
Whether it is Domino's or any other food restaurant chain, finding glass pieces in ordered food is dangerous and the concerned food outlets definitely need to address the issue and prevent such cases from happening in future.
