Jawaharlal Nehru Port Authority (JNPA), conducted a โPPP Grievance Redressal Meetโ as per the guidelines of the Ministry of Port, Shipping, and Waterways (MoPSW), intending to resolve the maximum complaints on the priority basis and formulating a plan of action with a specific timeline for the remaining one.
Sanjay Sethi, Chairman, JNPA, led the meeting with the participation of various stakeholders and representatives of concessionaire berth operators.
The port management addressed the majority of concerns raised by the port operators and acknowledged various suggestions put forth by them. During the meeting, the stakeholders were also urged to come up with valuable and constructive suggestions to drive efficiency between the port operators.
JNPA is at the core of Public-Private partnership model and was the first experiment in the nation to have private players in the public sector after the opening up of the economy. JNPA, which became first major port of India, has all berths operating on PPP model.
JNPA's Special Campaign
JNPA has also undertaken a number of initiatives under the 'Special Campaign for Disposal of Pending Maters' (SCDPM 2.0) of the Union government.
Under the initiative port ministry has identified removing pendency and improving cleanliness as the key focus areas, which will result in better record management, improve work efficiencies, enhance transparency and contribute towards a sustainable future.
Special Campaign 2.0 seeks to institutionalize Swachata and the removal of pendency not only as one-time best practices but imbibing them as a matter of habit in day-to-day functioning.
