Odisha train tragedy: Indian Railways launches helpline 139 to support victims as rescue ops continue

Indian Railways has acted swiftly in response to the devastating train accident in Odisha by establishing dedicated arrangements through the helpline number 139. This initiative aims to provide crucial support to the families, friends, and relatives of the deceased, as well as stranded passengers affected by the incident.

Round-the-Clock Assistance

A team of senior officials has been appointed to handle helpline calls 24/7. Their tireless efforts will ensure the delivery of accurate and satisfactory information to distressed passengers and their loved ones during this challenging time. Coordinating with the respective Zonal Railways and the State Government, they will provide callers with all the necessary details.

The helpline service will play a vital role in facilitating the prompt distribution of the recently announced enhanced ex-gratia payments by the Minister of Railways. Under the revised compensation scheme, a sum of Rs. 10 lakh will be granted to the family of the deceased, Rs. 2 lakh for severe injuries, and Rs. 50,000 for minor injuries.

Disbursement of Ex-Gratia

Indian Railways has already disbursed Rs. 3.22 crores in ex-gratia payments, assisting 285 individuals affected by the tragedy. This amount includes compensation for 11 deaths, 50 cases of severe injuries, and 224 instances of minor injuries. The disbursement centers are located in Soro, Kharagpur, Balasore, Khantapara, Bhadrak, Cuttack, and Bhubaneswar.

Commitment to Support

The Railway Helpline 139 has been established with the primary objective of extending a helping hand and delivering accurate and satisfactory information to passengers and their families during this challenging period. Indian Railways remains dedicated to supporting those affected by the accident and will continue to provide the necessary assistance through the helpline.

Helpdesks set up at several locations

Helpdesks have been set up at Howrah, Santragachi, Shalimar, Kharagpur, and Balasore to provide assistance and support to the affected individuals.

Helpline Numbers :

HWH : 033-2638227
KGP : 8972073925, 9332392339
BLS : 8249591559, 7978418322, 8585039521
SHM : 9903370746
SRC : 8109289460, 8340649469